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January 30, 2007
Pacamor Kubar Bearings (PKB), a domestic manufacturer of miniature and instrument ball bearings, has gone one step further in enhancing the customer experience by adding a live chat function to its customer friendly www.pacamor.com website. The website features a searchable catalog of all standard bearing products manufactured at the New York factory. The online catalog can be searched by any of the bearing's dimensional attributes. A fully searchable catalog coupled with detailed technical information and a live chat feature enables engineers and buyers easy access to immediate information.
"PKB is always looking for ways to improve our customers' experience", stated Edward M. Osta, Executive VP. "The website is just one of the ways that we can add value for our customers and continue to excel at customer service in the bearing industry."
"We're grateful for our excellent relationship with our website developer. The Site-Seeker Inc. team has created a very user-friendly, robust and informational website for our customers", commented Nancy Cogliandro, Marketing Director.
With standard lead times of only 4-6 weeks for new orders, and plenty of available inventories for short delivery requirements, PKB prides itself on exceeding customer expectations. Recently, PKB announced a 99.4% on-time delivery rating across the business.
Read the entire article as published in MSD